Payment Policy Full payment or the agreed deposit must be made before occupancy. Any additional services used during the stay must be settled before departure. Management reserves the right to request a security deposit where necessary.
Occupancy Only registered guests are allowed to occupy rooms. Additional guests must be reported to the reception and may attract extra charges. Room occupancy must not exceed the maximum capacity specified for each room.
Visitor Policy Visitors must register at the reception before entering guest rooms. Visitors are permitted only during designated visiting hours. Management reserves the right to deny entry to any visitor for security reasons.
Care of Resort Property Guests are responsible for any damage, loss, or theft of resort property caused by themselves or their visitors. Furniture and equipment should not be moved without authorization. Damages will be charged at replacement or repa
Safety and Security Guests should keep doors and windows locked when leaving their rooms. Valuables should be stored in designated safes where available. The resort shall not be liable for loss of personal belongings unless officially deposited for s
Children Parents and guardians are responsible for supervising children at all times. Children must be accompanied by an adult in swimming pools and other recreational facilities. Management reserves the right to restrict access to certain facilities
Swimming Pool and Recreational Facilities Use of facilities is at the guest's own risk. Appropriate swimwear and attire must be worn where applicable. Guests must comply with all posted safety instructions.
Pets Pets are not permitted unless prior approval has been granted by management. Approved pets must be controlled and supervised at all times.
Housekeeping Housekeeping services will be provided according to the resort schedule. Guests should allow reasonable access for cleaning and maintenance. Linen and towels provided by the resort are for in-room use only.
Environmental Conservation Guests are encouraged to conserve water and electricity. Littering is prohibited. Guests should respect wildlife, vegetation, and the natural environment surrounding the resort.
Liability Guests use resort facilities at their own risk. The resort shall not be liable for injuries resulting from misuse of facilities or failure to follow safety instructions. Management reserves the right to refuse accommodation or terminate a s
Management Rights Management reserves the right to amend these rules without prior notice. Failure to comply with these regulations may result in eviction from the resort and additional charges where applicable.
Resort Accommodation Cancellation Policy
1. Reservation Confirmation
All reservations are considered confirmed only after receipt of the required deposit or full payment and issuance of a booking confirmation.
2. Guest-Initiated Cancellations
More than 30 Days Before Arrival
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Cancellation is free of charge.
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Any deposit paid will be refunded, less applicable bank transaction charges.
15–30 Days Before Arrival
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A cancellation fee equivalent to 25% of the total booking value will apply.
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The balance, if any, will be refunded.
7–14 Days Before Arrival
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A cancellation fee equivalent to 50% of the total booking value will apply.
Less than 7 Days Before Arrival
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A cancellation fee equivalent to 100% of the deposit paid or 75% of the total booking value, whichever is higher, will apply.
Within 48 Hours of Arrival
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No refund will be issued.
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The full booking value will be charged.
3. No-Show Policy
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Guests who fail to arrive on the scheduled date without prior notice will be considered a "No-Show."
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No refund will be issued for no-shows.
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The resort reserves the right to release the room after the first night.
4. Early Departure
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Guests who choose to check out earlier than the confirmed departure date may be charged for the entire reserved stay.
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Any refund is at the discretion of management.
5. Date Changes and Rescheduling
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Requests to change booking dates must be made in writing.
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Changes are subject to room availability and prevailing rates.
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One complimentary date change may be permitted if requested at least 14 days before arrival.
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Additional changes may attract administrative charges.
6. Group Bookings and Events
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For group bookings, conferences, weddings, and special events, separate cancellation terms may apply as outlined in the signed agreement.
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Deposits for exclusive-use bookings may be non-refundable.
7. Resort-Initiated Cancellation
If the resort is unable to provide the booked accommodation due to unforeseen circumstances:
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Guests will receive a full refund of all payments made; or
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Guests may choose to reschedule their stay to a future date, subject to availability.
8. Force Majeure
The resort shall not be liable for cancellations caused by events beyond its reasonable control, including but not limited to:
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Natural disasters
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Floods
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Fire
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Government restrictions
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Civil unrest
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Pandemics or public health emergencies
In such cases, management may offer a credit voucher or alternative dates at its discretion.
9. Refund Processing
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Approved refunds will be processed within 14–30 working days.
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Refunds will be made through the original payment method whenever possible.
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Bank charges, transaction fees, and currency conversion costs may be deducted where applicable.
Peak Season Policy
For bookings during public holidays, festive seasons, Easter, Christmas, New Year, and other peak periods:
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Deposits are non-refundable.
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Date changes are subject to availability and management approval.
By confirming a reservation, guests acknowledge and accept this cancellation policy.
